SilentSIMs
Delivery, cancellations and returns
The service details: order processing, delivery, support and the information needed at each stage.
The store is still being prepared. These details describe the planned service; payments are not enabled yet.
Digital products
We manually prepare eSIM profiles, top-ups and licences after confirming payment. Delivery or confirmation appears on your private order page. If you selected email, we also send updates. These products do not require a shipping address.
SIM cards and phones
Physical products require a recipient name and shipping address. We prepare them after payment is confirmed and add dispatch details to the order. Preparation and transit are not instant; if you need a particular date, check with support before paying. Availability depends on the destination.
Changes and cancellation
Contact us through your order as soon as possible to request a change or cancellation. We will try to stop preparation before a digital product is activated or a parcel is dispatched. Activation, an applied top-up or an existing dispatch may not be reversible; this does not remove your legal rights.
Problems and returns
If an item is incorrect, defective or has not arrived, open a ticket describing the issue. We will review delivery and arrange the appropriate correction, replacement or refund. Do not return a product without return instructions. Approved refunds go to the original payment method; posting times depend on the payment provider and bank.